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I truly believe that there should be a basic competency test before customer should be able to get advance services that involve additional equipment. If the customer can not identify the equipment, or has to be step by step walked through the fact that it needs to be plugged into the power outlet the should NOT have been given that equipment. I love elderly people but they especially should be given extra time during the installation to be instructed on the equipment… because they inevitably call 20 minutes after the installer has left and have pushed the wrong button.


One Comment

  1. You can go so many diffrent ways with that one, who really drops the ball there? Cause it seems to me that it somehow always comes back to us somehow.

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