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Some people would think, “Oh, CSR, cake job,” I am here to tell you that this world is not for the faint of heart. This is the gritty underbelly of the “shiny happy people” vibe society tries to give off. Here is where people will call and cuss you for no better reason than they haven’t paid their bills, where people show their true colors. This is the life of a CSR and the continuing journey to provide exceptional customer service.

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